The customer who was glad to have you is the one who never says so.
She told two neighbours. She sent you one of them. She has never left you a review and she never will, because it does not occur to her. Nobody finishes a good job and thinks about Google on the way home.
So the asking is yours, and it is the job you skip. Not because you mind asking. Because doing it means deciding, every single time, whether this is a customer you can ask, and that decision is the thing that never gets made.
A review is how somebody who has never met you decides whether to call. It’s the part of your business that other people write.
You already did the work that earns it. The page a stranger reads just doesn’t show it yet.
What this takes off you
Not the writing. The remembering on a Thursday that Tuesday’s job is the one to ask about, and then deciding whether this is a customer you can ask. That decision is why the asking never happens.
It’s already made. You ask everyone, the same way.
What it is
A short message that goes out two days after each job closes, written the way you talk, asking the customer to leave a review and giving them the link.
One gets written for every customer. Not just the ones you expect to be pleased. Google’s review policy doesn’t allow a business to pick and choose that way, and asking everyone the same is the only version that holds up over a year.
It waits in your Drafts. You read it, you send it, and if a job went sideways you delete that one. You see every message before anybody else does.
How it works
Setup. One short exchange.
You tell us how you talk to customers, one thing you’d never say, how you sign off, and you paste your review link once. That’s your voice file. It stays yours.
Connect your inbox. Once.
You click through a permission screen for Gmail or Outlook. Nothing is installed. The screen will say Day Fifteen can send mail from your account — there is no drafts-only permission to ask for, so that is what writing a draft requires. We use it to write drafts and nothing else, and every message waits for you to hit send.
Tell it when a job closes.
Forward the final invoice, or reply to the morning email and say the job is done. The same step you already use for the reminders, if you run those.
Two days later, the request is waiting.
In your Drafts, in your words, with the job named and the link already in it. Read it. Hit send. Or delete it and send nothing.
It asks once.
One message per job. No second nudge, no third. A customer who did not leave a review decided not to, and asking twice turns a small favour into a chore.
What you see, and what they never see
What you see. A status page with your name on it. Every job you’ve closed, which requests are waiting, which went out.
What they never see. Your customers never see the name Day Fifteen. The message comes from your address, in your voice, with your sign-off. As far as they’re concerned you wrote it. In the way that matters, you did — you read it and you sent it.
What we will not do
We will not set this up to ask only the customers you expect to be happy, and we will not route an unhappy customer to a private feedback form instead of a review. Google’s review policy doesn’t allow either one, and we wouldn’t build it that way in any case.
We will not write a review, offer anything in exchange for one, or tell your customer what to say.
If a particular job went badly and you would rather not ask, skip it in Drafts. That is a judgement about one customer, and it is yours. It is not a filter running quietly in the background.
Pricing
It’s $250 once and $150 a month. That’s the whole of it.
What a new customer is worth is a number you have and we don’t, and we aren’t going to guess at it here. What the $150 buys is this: every job you close gets a request written, in your words, two days later, without you deciding each time whether this is a customer you can ask.
You’ll be able to see what it’s doing. The status page keeps every job you closed and which requests went out, so by the end of the first month you can decide with a month of your own in front of you.
$250 to set up
One-time. Covers the call or email exchange, building your voice file, connecting your inbox, and getting your review link in place. We handle the first five jobs by hand while you get used to how it works.
$150 a month after that
The service runs on every job you close. You send the requests. We keep it running. No contract. Stop anytime. Reply and say so and it stops that morning.
Running more than one? The setup fee is charged once, ever. The first service is $150 a month and each one after it is $50.
Invoice reminders and review requests together: $250 to set up, $200 a month. If you stop one, the one you keep becomes your first service again at $150.
Leave your email. We’ll write back the same day.
Got it. You’ll hear back from a person today.
That didn’t send. Try once more, or come back in a few minutes.
We set up five accounts at a time. If there’s a wait, we’ll tell you.
The honest questions
Does anything send without me seeing it first?
No. Every request lands in your Drafts. You send it or you don’t.
Do you only ask the customers who were happy?
No, and we won’t set it up that way. Every customer gets the same message. If a job went badly you can skip that one yourself in Drafts, because you are reading every request before it goes.
What if a customer leaves a bad review?
It happens, and a page of nothing but perfect reviews reads as bought anyway. What we can do is make sure the asking is even-handed — every customer, the same message — instead of it only happening after the jobs you felt good about.
We don’t write replies to reviews for you. That one is yours.
How does it know a job closed?
You tell it, the same way as the invoice reminders: forward the final invoice, or reply to the morning email saying the job is done. Two days later the request is waiting.
Is this the same as the free tool?
The free tool writes one message when you paste in the facts. This runs after every job you close, in your actual email account, without you remembering. Same writing. Different job.
Not ready to set it up? The free tool is still there.
Give it one customer and it writes that message now, no email required. Run the free review tool.